Return Policy

Last Updated: 01-06-2025

Return Policy

Welcome to Elara Bloom! We offer carefully selected, high-quality products at fair prices, so you can enjoy the best without overpaying.

Return Conditions

  • Return Period: 30 Days from the delivery date
  • Restocking Fee: None
  • Refund Time: Within 5 working days
  • Shipping Cost For Returns: Customer’s Responsibility

 

Returns

Returns are handled through our UK-based fulfillment center (please note: this is not a visiting address). The return address is:

124 City Rd, London EC1V 2NX, UK

It is not mandatory, but we strongly recommend contacting us first via info@elara-bloom.com before returning an item. This allows us to speed up the process and help prevent any mistakes.

You have the right to return your order within 30 days of receiving it. You are not required to provide a reason. Customers are responsible for the cost of sending items back to the above return address. Once we have received your return, please allow up to 5 business days for the refund to be processed and appear in your account.

Typical return shipping costs for a clothing item within the UK range from £2.90 to £5.50, depending on the courier and package size. These costs are not reimbursed.

Once your return has been received and inspected, we will issue a full refund if it meets our return conditions. Return shipping costs are not refunded. This structure allows us to maintain fair prices for all our customers.

Exchanges

Exchanges are possible in situations such as receiving the wrong size or an incorrect item. Please email info@elara-bloom.com with your order number and a brief explanation of the issue. Our team will assist you as soon as possible.

Contacting Customer Service

Feel free to contact our customer service team for any questions regarding returns or exchanges. They will guide you through the return process to ensure everything runs smoothly.

This policy is based on the following principles:

  • Cost Efficiency: We keep our prices low by not including return and shipping costs in our product pricing.
  • Sustainability: Our business model helps reduce unnecessary transport and carbon emissions.
  • Conscious Shopping: Asking customers to cover return costs encourages thoughtful purchasing decisions.

Our goal is to exceed your expectations. If you do need help with a return, our customer service team is ready to support you.

Return Window

You have 30 days from the delivery date to return an item. Unfortunately, we are unable to accept returns or offer refunds after the 30-day period.

Return Conditions

  • Items must be unused and in the same condition as when you received them.
  • Items must be returned in their original packaging.
  • A proof of purchase is required.

Non-Returnable Items

  • Perishable goods (e.g. food, flowers, newspapers/magazines)
  • Hygienic or sanitary products
  • Hazardous materials, flammable liquids or gases
  • Gift cards, downloadable software, and selected personal care items

Refunds

After inspection, we will notify you whether your refund is approved or denied. Approved refunds will be issued to your original payment method within 5 working days.

Delayed or Missing Refunds

First check your bank account. If needed, contact your bank or card issuer. For additional questions, contact us at info@elara-bloom.com.

Gifts

If the item was marked as a gift, a gift card will be issued for the value of the returned product.

Shipping Returns

Return shipping costs are non-refundable and are the customer’s responsibility. For items valued over £75, we recommend using a trackable shipping service or purchasing shipping insurance.

COMPANY INFORMATION

Trading Name: Elara Bloom
Legal Entity: Rawails LTD
Company Number: 15706489

Return Address (for returns):
Suite 60, 39 Ludgate Hill, London, EC4M 7JN, United Kingdom

Business Address (not for visits):
124 City Rd, London EC1V 2NX, UK

Please note: Elara Bloom is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

CONTACT INFORMATION

Preferred contact method: You can reach us best via email. We aim to respond within 24 hours.

Email: info@elara-bloom.com
Tel: +447532784922

Customer Service Hours (GMT +01:00 London):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM