Policy's

Last Updated: 02-05-2025

Welcome to Elara Bloom!

Here you'll find important policy information regarding your order and privacy. We believe in transparency and aim to provide you with clear and accurate information.

Terms and Conditions

Our terms and conditions include vital information about your rights and obligations when placing an order with us. These conditions apply to all orders placed through our website. Read the complete terms and conditions here: Terms and Conditions

Return Policy

At Elara Bloom, we want you to be satisfied with your purchase. If you're not entirely satisfied, you may request a refund according to the conditions outlined in our return policy:

  • Returns are possible within 30 days of receiving your order.
  • Products must be unused and in their original condition.
  • You can read the full return policy here: Return Policy

Returns are handled through our UK-based fulfillment center (please note: this is not a visiting address). The return address is:

Suite 60, 39 Ludgate Hill, London, EC4M 7JN, United Kingdom

Privacy Policy

Your privacy is important to us, and we ensure your data is handled securely. Our privacy policy explains what data we collect, how we use it, and how we protect your privacy. Read our complete privacy policy here: Privacy Policy

Shipping Policy

  • Shipping costs: Displayed during checkout.
  • Shipping time: Orders are dispatched within 1-2 business days, shipping to the UK will take 4-7 business days.
  • Tracking: You will receive a tracking number once your order has been shipped.
  • Read the shipping policy here: Shipping Policy

Payment Methods
We offer a variety of secure payment options to ensure a smooth and safe checkout experience.
We currently accept:

  • Credit Cards: Visa, Mastercard, American Express
  • Debit Cards: Maestro

All transactions are protected by SSL encryption and comply with international security standards.
Currency: All payments are processed in GBP for pricing clarity and
regional consistency.
If you experience any payment issues, please check your details, contact your bank, or reach out to our support team.
For more info, visit our full payment policy: Payment methods

COMPANY INFORMATION

Company Name: Elara Bloom
Legal Entity: Rawails LTD
Company Number: 15706489

Return Address (for returns):
Suite 60, 39 Ludgate Hill, London, EC4M 7JN, United Kingdom

Business Address (not for visits):
124 City Rd, London EC1V 2NX, UK


Please note: Elara Bloom is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

CONTACT INFORMATION

Preferred contact method: You can reach us best via email. We aim to respond within 24 hours.

Email: info@elara-bloom.com
Tel: +447532784922

Customer Service Hours (GMT +01:00 London):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM